Refund & Cancellation Policy

Effective 28 August 2026. This policy applies to LinguaMatrix Fluency+ Premium subscriptions purchased through the payment options shown on our Plans page.

Subscription choices: LinguaMatrix offers recurring monthly and yearly Fluency+ Premium subscriptions. The price in INR is shown before checkout.

Cancellation

You may request cancellation of an active recurring subscription from your LinguaMatrix account. We will submit the cancellation request to the payment gateway linked to that subscription. Where the gateway confirms cancellation at the end of the current billing period, Premium access remains available through the paid period recorded on your account.

Cancellation stops future renewal according to the mandate and gateway processing rules. It does not automatically reverse a charge that has already been successfully processed.

Refund requests

Refunds are not automatic. A refund request may be reviewed where there is a duplicate charge, an incorrect charge, a confirmed technical/payment issue, or another circumstance requiring review under applicable law or payment-provider rules.

To request a billing review, use our Contact & Support page and provide the email used for your LinguaMatrix account plus the relevant transaction or subscription reference. Never send passwords, OTPs, UPI PINs, card numbers, API keys or banking secrets.

Digital service access

LinguaMatrix is a digital learning service. Once Premium access has been supplied, usage of the service may be taken into account when a refund request is reviewed, subject to applicable law and payment-provider requirements.

Failed, pending or reversed payments

If a payment is marked failed, pending, reversed or refunded by Razorpay, Cashfree, the bank, UPI network or another payment participant, LinguaMatrix Premium entitlement may remain pending, be withheld, or be adjusted after the server receives and verifies the provider status.

Recurring payment mandates

Monthly and yearly subscriptions may use recurring payment mandates supported by the selected gateway. Renewal, mandate authorization, bank/UPI approval and cancellation timing can depend on the provider and the customer's payment method.

Support

For cancellation or refund questions, please use the LinguaMatrix Contact & Support page.

See also our Terms of Service and Privacy Policy.